Shipping policy

Thank you for shopping with us! Below you’ll find everything you need to know about how we process and ship your order.

1. Order Processing Time

All orders are processed within [1–3 BUSINESS DAYS] (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification once your order has shipped.

Please note:

  • Orders placed after [CUT-OFF TIME, e.g., 2:00 PM EST] will be processed the next business day.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

2. Shipping Methods Available

We offer the following shipping options:

  • Standard Shipping – Delivered within [5–7 BUSINESS DAYS]

  • Expedited Shipping – Delivered within [2–3 BUSINESS DAYS]

  • Overnight Shipping – Delivered within [1 BUSINESS DAY]

  • Local Pickup (if applicable) – Ready within [24–48 HOURS]

Shipping carriers may include [USPS / FedEx / UPS / DHL / OTHER] depending on your location and selected shipping method.

3. Shipping Costs

Shipping costs are calculated as follows:

  • Standard Shipping: [Free shipping COST] or [Flat Rate COST]

  • Expedited Shipping: [EXPEDITED SHIPPING COST]

  • Overnight Shipping: [OVERNIGHT SHIPPING COST]

  • International Shipping: [INTERNATIONAL SHIPPING COST]

Free shipping may be available on orders over [FREE SHIPPING THRESHOLD].

Shipping fees are non-refundable unless the return is due to our error.

4. Delivery Timeframes

Estimated delivery times:

  • Domestic Orders: [5–7 BUSINESS DAYS]

  • International Orders: [7–21 BUSINESS DAYS]

Please note that delivery timeframes are estimates and may vary due to carrier delays, weather conditions, customs processing, or high order volumes.

5. Tracking Information

Once your order ships, you will receive a shipping confirmation email that includes your tracking number.

Please allow [24–48 HOURS] for tracking information to update after receiving your shipping confirmation.

If you do not receive tracking information within [X DAYS], please contact us at [CUSTOMER SERVICE EMAIL].

6. International Shipping

We currently [DO / DO NOT] offer international shipping.

If applicable:

  • International shipping rates are calculated at checkout.

  • Delivery times vary by destination and may take [7–21 BUSINESS DAYS].

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

  • We are not responsible for delays caused by customs.

7. Delivery Issues & Delays

Delayed Shipments

If your order is delayed beyond the estimated delivery window, please contact us at [CUSTOMER SERVICE EMAIL] with your order number.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier. If your package is lost or stolen:

  1. Check with neighbors or your local carrier.

  2. Contact the shipping carrier directly.

  3. Reach out to us at [CUSTOMER SERVICE EMAIL] and we will do our best to assist you.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

8. Damaged Items

If your order arrives damaged, please contact us within [48 HOURS] of delivery at [CUSTOMER SERVICE EMAIL] with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will review your claim and work quickly to resolve the issue.